Resolving capacity and quality of care in patients in a Peruvian hospital

Abstract

Introduction. The resolutive capacity of health facilities has become key to improve the quality of care, especially after the health crisis given that poor user confidence, operational efficiency and adherence to treatments have been identified. Objective. to analyze the relationship between resolution capacity and the quality of care of users of the San Martín de Pangoa Hospital in Junín, Peru. Materials and Methods. A relational methodology based on partial least squares structural equation modeling (PLS-SEM) was used to estimate the data in a sample of 251 users of the Hospital San Martín de Pangoa de Junín, Peru, to whom the EMFUCARE Multidimensional Scale was applied to measure resolution capacity and the SERVQUAL questionnaire to measure perceived quality of care. Results. The results indicated that there is a statistically significant correlation between the dimensions of resolution capacity and quality of care with Rho coefficients between 0.354 and 0.890 with a positive direction, it had optimal discriminant validity indices since they differentiated the dimensions of one variable from the dimensions of the other variables, and it was found that resolution capacity was a significant predictor of perceived quality of care (β=0.517; p<0.05). Conclusion. Thus, it was concluded that high levels of resolution capacity were positioned as a predictor of high levels of perceived quality of care in users of the Hospital San Martín de Pangoa de Junín, Peru.