Assessment of graduate satisfaction regarding the quality and relevance of the academic program at a private university in Paraguay

Abstract

This research aims to assess the satisfaction of graduates regarding the quality and relevance of the academic program at a private university in Paraguay. A quantitative, descriptive, and cross-sectional study design was employed. The population consisted of undergraduate graduates from the Universidad Iberoamericana (2019–2023). A structured survey was administered to an intentional sample of 123 graduates, covering five variables: quality, relevance, innovation, cognitive and interpersonal skills, and institutional support. The instrument was validated through expert judgment and a pilot test, yielding a Cronbach’s alpha of 0.828. The analysis was descriptive, using absolute and percentage frequencies. A high level of satisfaction was observed regarding the quality of the program (81.3%), curricular relevance (81.3%), and the development of cognitive and interpersonal skills (over 75%). However, only 39.1% felt that the content aligns with market demands, and less than 50% expressed satisfaction with training in digital tools. Although graduates perceive their education as solid and well-supported, challenges remain in terms of curriculum updates, integration of technological competencies, and equitable access to infrastructure. These findings are key to strengthening the relevance and quality of the institution's educational offerings.